Got Questions? We've Got Answers!

Have questions about Forevermems and how it works? We’ve compiled a list of frequently asked questions to help you navigate our platform and get the most out of preserving your precious memories. Don’t see your question here? Feel free to contact our friendly support team for assistance.

How do I get started with Forevermems?

Simply sign up for a free account and start capturing your memories.

Is my information safe with Forevermems?

Absolutely! We use industry-leading encryption and security measures to protect your data and privacy.

What types of memories can I store?

You can store a variety of memories, including videos, photos, documents, audio recordings, and even handwritten notes.

How much storage space do I get?

Our plans offer different storage capacities to fit your needs. You can view the storage options and upgrade your plan anytime.

How long will my files be stored?

Your precious memories will be stored securely on our platform for as long as you have an active account.

Can I change or delete my files at any time?

Yes, you have complete control over your files. You can edit, delete, or add new ones at any time.

Can I share my messages with anyone?

Yes, you can choose which loved ones you want to receive your messages and memories and when they are delivered.

Can I leave instructions or messages for my loved ones in addition to memories?

Yes, you can write personalized messages to accompany your memories and share your thoughts, feelings, and wishes for your loved ones.

Can I upgrade or downgrade my plan later?

Yes, you can easily upgrade or downgrade your plan at any time to fit your changing needs.

Can I pay for someone else's Forevermems account?

Absolutely! You can pay for another person’s Forevermems account. Here’s how it works:

  1. Add them to your account: You can invite them to join your family plan or create a separate sub-account under your main account.
  2. We send them an email: We’ll send them an email invitation to register and set up their own private account. This ensures their privacy and security.
  3. You cover the cost: As the paying member, you’ll be responsible for the subscription fees for their sub-account.
  4. They have full control: Once registered, they’ll have complete control over their own account, including managing messages, adding recipients, and choosing delivery dates.

Please note: You won’t have access to their private account or messages to ensure their privacy and autonomy.

What is the Compassionate Fee Discount?

The Compassionate Fee Discount recognizes the emotional and financial challenges families face after losing a loved one. This program provides 3 months of free service starting from the date the passing is added to your account. This grace period allows your family time to grieve, adjust, and access your loved one’s messages without immediate financial pressure.

Who is eligible for the Compassionate Fee Discount?

Only subscribers on the Standard and Pay-As-You-Go plans are eligible for this discount. Your trusted contact will need to initiate the process after your passing.

Can I create a video to use as my will ?

Utilizing a video for your will is not permissible since a will must undergo signing and witnessing by two individuals. Nonetheless, a video can serve as evidence to demonstrate that you were of sound mind when drafting the will.

Who can I contact if I have questions?

Our friendly customer support team is always happy to help! You can contact us by email, or phone.

Forevrmems is an affordable, secure platform to share memories with loved ones, even after you’re gone.

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